PSG Client Services (Insurance) Terms of Business
By submitting an order on your own or your Client’s behalf you acknowledge and accept the general PSG Terms and Conditions published on the PSG Website at https://www.psgconnect.co.uk and if submitting an order to PSG Client Services Ltd on behalf of and/or as agent for your Client or any other third party you agree that you will bring these, the PSG Client Services Ltd Terms of Business to their attention and obtain their acceptance and consent in advance of the submission of the order.
TERMS OF BUSINESS AGREEMENT
By accepting these Terms of Business, you are giving your consent to the actions described in the following sections. For your own benefit, please read this document carefully and if you do not understand any point then please contact us for clarification.
PSG Client Services Ltd, correspondence address: 1 Capitol Court, Dodworth, Barnsley S75 3TZ. Registered address: 1 London Street, Reading, RG1 4PN. Email: email@example.com, company registered number 04762434. PSG Client Services Ltd is an Appointed Representative of UKGlobal Broking Group Limited, which is authorised and regulated by the Financial Conduct Authority. You can check this on the FCA register by visiting the FCA’s website https://register.fca.org.uk/ or telephone the FCA on 0800 111 6768.
OUR INSURANCE SERVICES
PSG Client Services Limited offer insurance products which may meet your needs and we will give you enough information about a product for you to make an informed decision about its suitability for you. We do not give advice or make personal recommendations in respect of any of the insurance products we offer. We offer insurance products from a single provider in respect of each type of insurance we provide.
CONFIDENTIALITY AND DATA PROTECTION
To law firm: All information about you and your employees / agents will be treated as private and confidential and kept secure. In respect to data protections matters, we will process personal data relating to your employees / agents and clients in accordance with our data protection notice (incorporating processing notice) at https://www.psgconnect.co.uk/privacy-notice/. To the customer: All information provided to us (by your law firm or any third party) about you will be treated as private and confidential and kept secure. We will disclose the information we have about you to insurance providers in the normal course of arranging and administering insurances (including claims you may make) in accordance with these instructions. We may also disclose your information to companies within the poweredbypie group of companies for administrative purposes or is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also use the information we hold about you to provide you with information on other products and services we can offer which we feel may be appropriate to you where you have agreed we may do so. If you have agreed to this but no longer wish to receive marketing information from us, or for us to disclose information about you to other parties for marketing purposes, please write to us at the above correspondence address. Once your Instruction has completed we will keep basic information about you as a customer for six years for tax purposes but we will also keep records of addresses relating to insurance products indefinitely so we can investigate claims you may make as these products are involved in the conveyancing process and the requirement for re-examination may arise only at the time a property is re-sold – which may be many years after the insurance products were ordered.
You have certain rights under data protection law. Some of the rights are complex, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. You may exercise any of your rights in relation to your personal data by written notice to us.
YOUR DUTY TO DISCLOSE INFORMATION
If you are a consumer and enter into a contract of insurance wholly for non-business purposes you are under a legal duty to take reasonable care not to misrepresent information to insurers. If you misrepresent information deliberately, recklessly or carelessly respond to insurer questions then a claim under the policy may not be paid. If you are a commercial customer, entering into a contract of insurance by way of business, it is your responsibility to provide complete and accurate information to insurers when you take out an insurance policy. You should take particular care to check the accuracy of all information you provide.
Any commercial customer for insurance has the right to ask for details of our remuneration from their insurance arrangements. Any request for disclosure must be passed promptly, in writing to UKGlobal Broking Group Ltd along with the policy and premium details.
Any monies we collect from you or refunds due to you are subject to a ‘risk transfer’ agreement with insurers; in these circumstances it is agreed that we are agents of the insurer and that monies paid to ourselves are deemed to be paid to the insurer.
All invoices shall be paid within 14 days of the date of issue.
Your policy document will detail your rights to cancel your insurance once you have taken it out. Depending on the type of policy you have purchased, you may be entitled to cancel within 14 days of either conclusion of the contract or receiving your policy documentation, whichever occurs later and receive a full refund provided no claim has been made.
FINANCIAL SERVICES COMPENSATION SCHEME
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most insurance arranging is covered for 90% of any claim without upper limit. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme (http://www.fscs.org.uk).
We are remunerated by commission from the insurance provider. We reserve the right to retain commission in respect of any premium refunds made by insurers.
It is our intention to provide you with the highest possible level of customer service at all times. Should we not meet your expectations, we have a complaints procedure, which is explained below. Should you wish to complain please contact the Complaints Manager either:
- In writing: PSG Client Services Ltd, 1 Capitol Court, Dodworth, Barnsley S75 3TZ
- By telephone: 01226 978264
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service who is our alternative dispute resolution provider (FOS) within six months of the date of our final letter:
- The Financial Ombudsman Service, Exchange Tower, London E14 9SR
- Tel: 0800 023 4567 or 020 7964 0500
- For more information please visit www.financial-ombudsman.org.uk
It is essential to notify insurers immediately of any incidents that may result in a claim against your insurance policy. Your policy summary and policy document will provide you with details on who to contact to make a claim.
CONFLICTS OF INTEREST
If we, one of our clients or providers become aware of any potential conflict of interest with regard to business we are transacting for you we will write to you and obtain your consent before we carry out your instructions and we will inform you of how we intend to ensure that you are treated fairly.